FAQs
🌍 Do you ship worldwide?
Yes! We proudly ship to customers all over the world.
📦 Will my order be shipped in multiple parcels?
If you place a large order, items may be sent in separate parcels to ensure safe and efficient delivery.
💰 Will I have to pay customs fees?
Most orders arrive without extra charges. However, please note that any customs duties or import fees are the buyer’s responsibility.
💳 What payment methods do you accept?
We accept PayPal, Visa, MasterCard, and American Express.
🚚 What delivery options do you offer?
At the moment, we offer free standard shipping worldwide.
🔒 Is your website secure?
Absolutely. Payments are processed through Stripe, certified to PCI Service Provider Level 1—the highest level of security certification.
✏️ Can I amend my order?
Please contact us as soon as possible. We usually dispatch orders within 1 business day, so we can’t always guarantee changes once an order has been placed.
📍 How can I track my order?
Once your parcel ships, you’ll receive a tracking link by email. You can also check the Order Tracking page on our website.
👙 Can I return swimwear?
For hygiene reasons, swimwear can only be returned if faulty or defective. Please contact us within 7 days of receiving your order if you notice an issue.
🖼 Can I return canvas prints?
Our canvas prints are made-to-order and therefore non-refundable. Returns are only accepted if the print arrives damaged or defective. In that case, contact us within 7 days with photos, and we’ll arrange a replacement.
⚠️ What if my item arrives faulty?
If you receive a faulty item, please contact us within 7 days of delivery via our Contact Us page so we can resolve it quickly.